101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.

By: Contributor(s): Material type: TextTextPublication details: New York : American Management Association, c2009.Description: xiv, 367 p. : ill. ; 24 cmISBN:
  • 0814414443 : PAP
  • 9780814414446
Other title:
  • One hundred one activities for delivering knock your socks off service
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5 .T477 2009
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Item type Current library Call number Copy number Status Date due Barcode
Books Books Odessa College Stacks 658.812 T454O (Browse shelf(Opens below)) 1 Available 51994001613795

Includes index.

Includes bibliographical references and index.

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