101 activities for delivering knock your socks off service /
Thomas, Ann, 1951-
101 activities for delivering knock your socks off service / One hundred one activities for delivering knock your socks off service Performance Research Associates ; Ann Thomas and Jill Applegate. - New York : American Management Association, c2009. - xiv, 367 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references and index.
0814414443 : PAP $34.95 9780814414446
Amacom Books, 600 Ama Way, Saranac Lake, NY, USA, 12983 SAN 227-3578
2008053482
Customer services.
Customer relations--Management.
HF5415.5 / .T477 2009
658.8/12
101 activities for delivering knock your socks off service / One hundred one activities for delivering knock your socks off service Performance Research Associates ; Ann Thomas and Jill Applegate. - New York : American Management Association, c2009. - xiv, 367 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references and index.
0814414443 : PAP $34.95 9780814414446
Amacom Books, 600 Ama Way, Saranac Lake, NY, USA, 12983 SAN 227-3578
2008053482
Customer services.
Customer relations--Management.
HF5415.5 / .T477 2009
658.8/12