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	1.	Creating customer evangelists : how loyal customers become a volunteer sales force / Ben McConnell, Jackie Huba. by McConnell, Ben Huba, Jackie Edition: Rev. ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Kaplan ; Compass [distributor], 2007 Availability: Items available for loan: Odessa College (1)Call number: 658.8343 M129CR. Add to cart (remove)
	2.	Citizen marketers : when people are the message / Ben McConnell and Jackie Huba. by McConnell, Ben Huba, Jackie Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, IL : Kaplan Pub., c2006 Online resources: Table of contents only Availability: Items available for loan: Odessa College (1)Call number: 658.812 M129C. Add to cart (remove)
	3.	What managers say, what employees hear : connecting with your front line (so they'll connect with customers) / edited by Regina Fazio Maruca. by Maruca, Regina Fazio Material type: Text; Format: print ; Literary form: Not fiction Publication details: Westport, Conn. : Praeger Publishers, 2006 Online resources: Table of contents Availability: Items available for loan: Odessa College (1)Call number: 658.45 W555M. Add to cart (remove)
	4.	Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by Denove, Chris Power, James D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Portfolio, 2006 Online resources: Table of contents only Availability: Items available for loan: Odessa College (1)Call number: 658.8343 D413S. Add to cart (remove)
	5.	101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate. by Thomas, Ann, 1951- Applegate, Jill Performance Research Associates Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c2009 Other title: One hundred one activities for delivering knock your socks off service Availability: Items available for loan: Odessa College (1)Call number: 658.812 T454O. Add to cart (remove)
	6.	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by Frei, Frances Morriss, Anne Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, c2012 Availability: Items available for loan: Odessa College (1)Call number: 658.812 F862U. Add to cart (remove)
	7.	Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand / Kelly McDonald. by McDonald, Kelly, 1961- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : Wiley, c2013 Availability: Items available for loan: Odessa College (1)Call number: 658.812 M135C. Add to cart (remove)
	8.	Judgment on the front line : how smart companies win by trusting their people / Chris DeRose and Noel M. Tichy. by DeRose, Chris Tichy, Noel M Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Portfolio/Penguin, Availability: Items available for loan: Odessa College (1)Call number: 658.314 D437J. Add to cart (remove)
	9.	Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, Availability: Items available for loan: Odessa College (1)Call number: 658.31245 EV93C2. Add to cart (remove)
	10.	Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp. by Lipp, Doug [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Education, [2013] Availability: Items available for loan: Odessa College (1)Call number: 658.3124 L765D. Add to cart (remove)
	11.	The agile manager's guide to extraordinary customer service / by Susan M. Gage. by Gage, Susan M Series: Agile managers series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Bristol, Vt. : Velocity Business Pub., c1999 Other title: Extraordinary customer service Availability: Items available for loan: Odessa College (1)Call number: 658.812 G133AE. Add to cart (remove)