Student feedback : the cornerstone to an effective quality assurance system in higher education / edited by Chenicheri Sid Nair and Patricie Mertova.

Includes bibliographical references and index.

1. The nexus of feedback and improvement -- 2. Student feedback in the US and global contexts -- 3. Student feedback in higher education: a Malaysian perspective -- 4. Improving university teaching through student feedback -- 5. Student feedback in the Australian national and university context -- 6. Tools for effective student feedback -- 7. Web-based or paper-based surveys: a quandary? -- 8. Inclusive practice in student feedback systems -- 9. Action and the feedback cycle.

"Over the past decade, student perceptions have increasingly become utilised as important representations of the social and psychological attributes of learning environments. In addition, research confirms a strong correlation between learning and teaching environments and levels of satisfaction. Although the student voice has been somewhat dormant prior to the 1990s, many providers have realised that there is a need to re-evaluate their approaches to provision by placing a greater emphasis on meeting the expectations and needs of students and also other stakeholders. Thus, student feedback has gradually become an integral part of the continuous quality enhancement and assurance mechanism in higher education. This book aims to highlight an international perspective to the developments and emerging trends in the student feedback domain. It consists of nine chapters highlighting the expansion in the use of student feedback in higher education, issues relating to university leadership in this area, facets of feedback administration and the use of the results in institutions worldwide."--p. 4 of cover.