Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.

By: Contributor(s): Material type: TextTextPublication details: Boston, Mass. : Harvard Business Review Press, c2012.Description: x, 247 p. : ill. ; 24 cmISBN:
  • 1422133311 : HRD
  • 9781422133316
Subject(s): DDC classification:
  • 658.8/12 23
LOC classification:
  • HF5415.5 .F728 2012
Contents:
Truth number 1: you can't be good at everything -- Truth number 2: someone has to pay for it -- Truth number 3: it's not your employees' fault -- Truth number 4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
Summary: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
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Item type Current library Call number Copy number Status Date due Barcode
Books Books Odessa College Stacks 658.812 F862U (Browse shelf(Opens below)) 1 Available 51994001670647

Includes bibliographical references (p. [227]-231) and index.

Truth number 1: you can't be good at everything -- Truth number 2: someone has to pay for it -- Truth number 3: it's not your employees' fault -- Truth number 4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

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