MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01666cam a2200337 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
u149590 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
SIRSI |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240916205636.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
110715s2012 maua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2011029760 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1422133311 : HRD |
| Terms of availability |
$29.95 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781422133316 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(Sirsi) li1422133311 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)770616997 |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Source of stock number/acquisition |
Perseus Distribution Services, 1094 Flex Dr, Jackson, TN, USA, 38301-5070 SAN 631-760X |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.F728 2012 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12 |
| Edition information |
23 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) |
|---|
| Classification number |
658.812 |
| Item number |
F862u |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Frei, Frances. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Uncommon service : |
| Remainder of title |
how to win by putting customers at the core of your business / |
| Statement of responsibility, etc. |
Frances Frei, Anne Morriss. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Boston, Mass. : |
| Name of publisher, distributor, etc. |
Harvard Business Review Press, |
| Date of publication, distribution, etc. |
c2012. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
x, 247 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (p. [227]-231) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Truth number 1: you can't be good at everything -- Truth number 2: someone has to pay for it -- Truth number 3: it's not your employees' fault -- Truth number 4: you must manage your customers -- Now multiply it all by culture -- Getting bigger. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Morriss, Anne. |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| c |
c.1 |
| l |
ON-ORDER |
| t |
Book |
| x |
PRINT |
| p |
29.95 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| -- |
DEWEY |
| -- |
51994001670647 |
| -- |
9/8/2023 |
| -- |
6/29/2023 |
| -- |
5 |
| -- |
CIRCSTACKS |
| -- |
LRC |
| -- |
2 |
| -- |
$29.95 |
| -- |
Y |
| -- |
Y |
| -- |
BOOK |
| -- |
8/13/2012 |
| -- |
PRINT |