Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV.

By: Contributor(s): Material type: TextTextPublication details: New York : Portfolio, 2006.Description: xxi, 266 p. : ill. ; 24 cmISBN:
  • 1591841097 : HRD
  • 9781591841098
Subject(s): DDC classification:
  • 658.8/343 22
LOC classification:
  • HF5415.335 .D46 2006
Online resources: Summary: Two leading figures from J.D. Power and Associates explain how to improve a business through consumer satisfaction, citing the examples of market leaders while discussing how to implement customer-focused strategies.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books Books Odessa College Stacks 658.8343 D413S (Browse shelf(Opens below)) 1 Available 51994001557265

Includes index.

Two leading figures from J.D. Power and Associates explain how to improve a business through consumer satisfaction, citing the examples of market leaders while discussing how to implement customer-focused strategies.

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