Satisfaction : (Record no. 1210)

MARC details
000 -LEADER
fixed length control field 01513cam a22003374a 4500
001 - CONTROL NUMBER
control field u137808
003 - CONTROL NUMBER IDENTIFIER
control field SIRSI
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240916205534.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 051107s2006 nyua 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2005055231
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1591841097 : HRD
Terms of availability $25.95
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781591841098
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) li1591841097
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)62325073
037 ## - SOURCE OF ACQUISITION
Source of stock number/acquisition Penguin USA, C/O Penguin Putnam Attn: Order Processing 405 Murray Hill Pkwy, East Rutherford, NJ, USA, 07073-2136 SAN 282-5074
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.335
Item number .D46 2006
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/343
Edition information 22
092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC)
Classification number 658.8343
Item number D413s
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Denove, Chris.
245 10 - TITLE STATEMENT
Title Satisfaction :
Remainder of title how every great company listens to the voice of the customer /
Statement of responsibility, etc. Chris Denove and James D. Power IV.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Portfolio,
Date of publication, distribution, etc. 2006.
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 266 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
520 ## - SUMMARY, ETC.
Summary, etc. Two leading figures from J.D. Power and Associates explain how to improve a business through consumer satisfaction, citing the examples of market leaders while discussing how to implement customer-focused strategies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing research.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Power, James D.
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/fy0612/2005055231.html">http://www.loc.gov/catdir/toc/fy0612/2005055231.html</a>
949 ## - LOCAL PROCESSING INFORMATION (OCLC)
c c.1
l ON-ORDER
t Book
x PRINT
p 25.95
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
-- DEWEY
-- 51994001557265
-- 11/13/2013
-- 6/29/2023
-- 7
-- CIRCSTACKS
-- LRC
-- 1
-- $25.95
-- Y
-- Y
-- BOOK
-- 7/23/2007
-- PRINT
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total checkouts Full call number Barcode Copy number Koha item type
    Dewey Decimal Classification     Odessa College Odessa College Stacks 07/23/2007 26.00   658.8343 D413S 51994001557265 1 Books