Working with cultural differences : dealing effectively with diversity in the workplace / Richard Brislin.

Includes bibliographical references (pages 171-177) and index.

Introduction : increasing intercultural interactions -- Adjusting to other cultures -- Individualism and collectivism -- Communication : interpreting silence, quiet, and indirectness -- Communication : interpreting directness and potentially negative exchanges -- Dealing with criticisms and disagreements -- Decision making -- Interactions among males and females -- Status and power -- The number and importance of social norms -- Workplace dynamics -- Developing interpersonal relationships -- Basic psychological processes at work during intercultural interactions -- Some final pieces of advice and some concluding perspectives.

"In this book, Richard Brislin shows us that helpful guidelines for everyday intercultural interactions are clear in information that has been gathered across the fields of cross-cultural psychology, organizational behavior, and intercultural communication. A psychologist and a professor of management, Brislin uses actual examples he calls "critical incidents" to illustrate the basic psychological processes that play a part in effective - and ineffective - intercultural relationships across workplaces."--Jacket.