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Root cause analysis handbook : a guide to efficient and effective incident investigation, third edition / by ABS Consulting ; Lee N. Vanden Heuvel [and others]. - 3rd ed. - Brookfield, Conn. : Rothstein Associates Inc., - 1 online resource

Title from title screen. Includes link to CD content.

Section 1. Basics of incident investigation -- section 2. Initiating investigations -- section 3. Gathering and preserving data -- section 4. Analyzing data -- section 5. Identifying root causes -- section 6. Developing recommendations -- section 7. Completing the investigation -- section 8. Selecting incidents for analysis -- section 9. Data and results trending -- section 10. Program development -- section 11. Contents of the companion CD and downloadable resources.

ISBN: 9781931332729 193133272X

Subjects--Topical Terms:
Total quality management.
Problem solving.
Industrial accidents--Investigation.
Quality control.
BUSINESS & ECONOMICS--Industrial Management.
BUSINESS & ECONOMICS--Management.
BUSINESS & ECONOMICS--Management Science.
BUSINESS & ECONOMICS--Organizational Behavior.
Critical incident technique.
Industrial accidents--Investigation.
Quality control--Data processing.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: TS156 / .R665 2008eb

Dewey Class. No.: 658.5/62