What to do when conflict happens [videorecording] / produced and directed by Timothy Armstrong ; screenplay by Timothy Armstrong, David Clow ; director of photography, Chris Gosch.

Contributor(s): Material type: TextTextPublisher number: ACR674 | CRM LearningPublication details: Carlsbad, CA : CRM Learning, c2007.Description: 1 videodisc (28 min. : sd., col. ; 4 3/4 in.) + 1 CD-ROM (col. ; 4 3/4 in.) + 1 leader's guide (78 p. : ill. ; 28 cm.) + 1 participant workbook (14 p. ; 28 cm.) + 1 book (47 p. ; 23 cm.) + 10 identical reminder cards ; in one container (25 x 31 x 5 cm.)ISBN:
  • 1885228775 (book)
  • 9781885228772 (book)
Subject(s): Genre/Form: DDC classification:
  • 658.3145
LOC classification:
  • HD42 .W53 2007
Summary: Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.
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Book: What to do when conflict happens / Eric Harvey, Steve Ventura.

Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.

DVD.

System requirements for CD-ROM: Power Point and Adobe Reader software, CD-ROM drive.

Closed captioned for the hearing impaired.

Master: One DVD, one Participants book, and one Book.

Master: One DVD, one Participants book, and one Book.

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