What to do when conflict happens (Record no. 2612)

MARC details
000 -LEADER
fixed length control field 02224cam a2200397 4500
001 - CONTROL NUMBER
control field u146515
003 - CONTROL NUMBER IDENTIFIER
control field SIRSI
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240916205612.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101117s2007 cau028 000 v eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1885228775 (book)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781885228772 (book)
028 02 - PUBLISHER OR DISTRIBUTOR NUMBER
Publisher or distributor number ACR674
Source CRM Learning
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) a146515
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)81961313
040 ## - CATALOGING SOURCE
Original cataloging agency KSU
Transcribing agency KSU
Modifying agency KSU
-- THC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD42
Item number .W53 2007
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.3145
092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC)
Classification number 658.3145
Item number W555h
245 00 - TITLE STATEMENT
Title What to do when conflict happens
Medium [videorecording] /
Statement of responsibility, etc. produced and directed by Timothy Armstrong ; screenplay by Timothy Armstrong, David Clow ; director of photography, Chris Gosch.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Carlsbad, CA :
Name of publisher, distributor, etc. CRM Learning,
Date of publication, distribution, etc. c2007.
300 ## - PHYSICAL DESCRIPTION
Extent 1 videodisc (28 min. : sd., col. ; 4 3/4 in.) +
Accompanying material 1 CD-ROM (col. ; 4 3/4 in.) + 1 leader's guide (78 p. : ill. ; 28 cm.) + 1 participant workbook (14 p. ; 28 cm.) + 1 book (47 p. ; 23 cm.) + 10 identical reminder cards ; in one container (25 x 31 x 5 cm.).
500 ## - GENERAL NOTE
General note Book: What to do when conflict happens / Eric Harvey, Steve Ventura.
520 ## - SUMMARY, ETC.
Summary, etc. Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.
538 ## - SYSTEM DETAILS NOTE
System details note DVD.
538 ## - SYSTEM DETAILS NOTE
System details note System requirements for CD-ROM: Power Point and Adobe Reader software, CD-ROM drive.
546 ## - LANGUAGE NOTE
Language note Closed captioned for the hearing impaired.
590 ## - LOCAL NOTE (RLIN)
Local note Master: One DVD, one Participants book, and one Book.
590 ## - LOCAL NOTE (RLIN)
Local note Master: One DVD, one Participants book, and one Book.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Conflict management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Anger in the workplace.
655 #0 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Video recordings for the hearing impaired.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Harvey, Eric L.
Fuller form of name (Eric Lee),
Dates associated with a name 1946-
Title of a work What to do when conflict happens.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Ventura, Steve.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Armstrong, Timothy.
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element CRM Learning (Firm)
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
-- DEWEY
-- 51994001624529
-- 10/20/2014
-- 7/5/2023
-- 6
-- DISCARD
-- LRC
-- 9
-- $995.00
-- Y
-- Y
-- DVD
-- 11/17/2010
-- MEDIA

No items available.