000			05407cam a2200745 i 4500
001			u159003
003			SIRSI
005			20240916205748.0
008			110623t20122012nyu b 001 0 eng
010			_a 2011026451
015			_aGBB177365 _2bnb
020			_a9780071775304 _q(hbk. ; _qalk. paper)
020			_a0071775307 _q(hbk. ; _qalk. paper)
020			_a9780071771320 _q(pbk. ; _qalk. paper)
020			_a0071771328 _q(pbk. ; _qalk. paper)
020			_z9780071772204 _q(e-ISBN)
020			_z0071772200 _q(e-ISBN)
020			_z9780071784948 _q(ebk.)
020			_z0071784942 _q(ebk.)
020			_a9780071775328
020			_a0071775323
035			_a(OCoLC)733937328 _z(OCoLC)721903213 _z(OCoLC)748689151 _z(OCoLC)751281081 _z(OCoLC)779268561 _z(OCoLC)823889246 _z(OCoLC)879578970
050	0	0	_aBF637.C45 _bC78 2012
060		4	_aBF 637.C45 _bP317c 2012
082	0	0	_a153.6 _223
092			_a153.6 _bC955p2
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.
250			_aSecond edition.
264		1	_aNew York : _bMcGraw-Hill, _c[2012]
264		4	_c
300			_axviii, 244 pages ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references (page 231) and index.
505	0	0	_tWhat's a crucial conversation? : and who cares? -- _tMastering crucial conversations : the power of dialogue -- _tStart with heart : how to stay focused on what you really want -- _tLearn to look : how to notice when safety is at risk -- _tMake it safe : how to make it safe to talk about almost anything -- _tMaster my stories : how to stay in dialogue when you're angry, scared, or hurt -- _tState my path : how to speak persuasively, not abrasively -- _tExplore others' paths : how to listen when others blow up or clam up -- _tMove to action : how to turn crucial conversations into action and results -- _tYeah, but : advice for tough cases -- _tPutting it all together : tools for preparing and learning.
520			_a"Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career"--The dust jacket.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		7	_aBUSINESS & ECONOMICS _xBusiness Communication. _2bisacsh
650		7	_aInterpersonal communication. _2cct
650		7	_aInterpersonal relations. _2cct
650		7	_aCommunication. _2eclas
650		7	_aRelations humaines. _2eclas
650		7	_aInterpersonal communication. _2fast _0(OCoLC)fst00977344
650		7	_aInterpersonal relations. _2fast _0(OCoLC)fst00977397
650		7	_a _2idszbz
650		7	_aPsychologie. _2idszbz
650		7	_aMethode. _2idszbz
650		7	_aCommunication interpersonnelle. _2ram
650		7	_aRelations humaines. _2ram
650		7	_aCommunication. _2sears
650		7	_aInterpersonal relations. _2sears
650		4	_aInterpersonal relations.
650		2	_aCommunication.
650		2	_aInterpersonal Relations.
700	1		_aPatterson, Kerry, _d1946- _eauthor.
700	1		_aGrenny, Joseph, _eauthor.
700	1		_aMcMillan, Ron, _eauthor.
700	1		_aSwitzler, Al, _eauthor.
856	4	2	_uhttp://books.google.com/books?vid=isbn9780071775304 _zAdditional Information at Google Books
856	4		_3More Info _iInput this URL in a browser to get HTML More Info data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=0071775307&sessionid=0&srcdbname=worldcat&key=f67a917d06c7a1be713cda371eb971337e8aa05687c96cecf8d9b5fa791d62ee&ectype=MOREINFO
856	4	1	_3Table of contents _iInput this URL in a browser to get HTML table of contents data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=0071775307&sessionid=0&srcdbname=worldcat&key=f67a917d06c7a1be713cda371eb971337e8aa05687c96cecf8d9b5fa791d62ee&ectype=TOC
949			_cc.1lON-ORDER _tBOOK _xPRINT _p
999			_a153.6 C955P2 _wDEWEY _c5664 _i51994001691262 _f6/27/2023 _g2 _lCIRCSTACKS _mLRC _p$32.00 _rY _sY _tBOOK _u10/7/2019 _xPRINT _d5664