000			04338cam a2200649 i 4500
001			u158328
003			SIRSI
005			20240916205728.0
008			130531s2014 mau b 001 0 eng
010			_a 2013020748
020			_a9781937134679 _q(hardback)
020			_a1937134679 _q(hardback)
020			_a9781629561431 _q(pbk)
020			_a1629561436 _q(pbk)
020			_z9781937134686 _q(ebook)
020			_z9781937134693 _q(enhanced ebook)
035			_a(OCoLC)840461032
037			_bPerseus Distribution Services, 1094 Flex Dr, Jackson, TN, USA, 38301-5070 _nSAN 631-760X
050	0	0	_aHD30.3 _b.G57 2014
082	0	0	_a650.101/4 _223
092			_a650.1014 _bG548c
100	1		_aGlaser, Judith E.
245	1	0	_aConversational intelligence : _bhow great leaders build trust and get extraordinary results / _cJudith E. Glaser.
264		1	_aBrookline, MA : _bBibliomotion, Books + media, _c[2014]
300			_axxv, 230 pages ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
520			_a"The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization."-- _cProvided by publisher.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction: Discovering a new intelligence -- Part I. Conversational intelligence and why we need it. What we can learn from our worst conversations ; When we lose trust, we lose our voice ; Moving from distrust to trust -- Part II. Raising your conversational intelligence. Challenges of navigating the conversational highway ; Harvesting conversational intelligence using the wisdom of our five brains ; Bringing conversations to life ; Priming for Level III conversations ; Conversational agility : reframing, refocusing, redirecting ; A toolkit for Level III conversations -- Part III. Getting to the next level of greatness. Leading with trust : laying the foundation for Level III interactions ; Teaming up through conversational intelligence ; Changing the game through conversational intelligence -- Epilogue: Creating conversations that change the world.
650		0	_aCommunication in management _xPsychological aspects.
650		0	_aConversation _xPsychological aspects.
650		0	_aEmotional intelligence.
650		0	_aInterpersonal communication.
650		0	_aOrganizational behavior.
650		0	_aManagement _xPsychological aspects.
650		0	_aLeadership _xPsychological aspects.
650		7	_aBUSINESS & ECONOMICS _xLeadership. _2bisacsh
650		7	_aBUSINESS & ECONOMICS _xBusiness Communication _xGeneral. _2bisacsh
650		7	_a _2gnd
650		7	_aKommunikationspolitik _2gnd
650		7	_aSozialkompetenz _2gnd
650		7	_aVertrauen _2gnd
650		7	_aLeadership. _2eclas
650		7	_a _2eclas
650		7	_aCommunication. _2eclas
650		7	_a _2eclas
650		7	_a _2eclas
650		7	_aConversation _xPsychological aspects. _2fast _0(OCoLC)fst00877212
650		7	_aEmotional intelligence. _2fast _0(OCoLC)fst00908802
650		7	_aInterpersonal communication. _2fast _0(OCoLC)fst00977344
650		7	_aLeadership _xPsychological aspects. _2fast _0(OCoLC)fst00994715
650		7	_aManagement _xPsychological aspects. _2fast _0(OCoLC)fst01007210
650		7	_aOrganizational behavior. _2fast _0(OCoLC)fst01047801
949			_cc.1 _lON-ORDER _tBOOK _xPRINT _p
999			_a650.1014 G548C _wDEWEY _c5117 _i51994001693409 _d5117 _e11/22/2022 _f6/29/2023 _g2 _lCIRCSTACKS _mLRC _n3 _p$27.95 _rY _sY _tBOOK _u5/9/2019 _xPRINT