000			01666cam a2200337 a 4500
001			u149590
003			SIRSI
005			20240916205636.0
008			110715s2012 maua b 001 0 eng
010			_a2011029760
020			_a1422133311 : HRD _c$29.95
020			_a9781422133316
035			_a(Sirsi) li1422133311
035			_a(OCoLC)770616997
037			_bPerseus Distribution Services, 1094 Flex Dr, Jackson, TN, USA, 38301-5070 SAN 631-760X
050	0	0	_aHF5415.5 _b.F728 2012
082	0	0	_a658.8/12 _223
092			_a658.812 _bF862u
100	1		_aFrei, Frances.
245	1	0	_aUncommon service : _bhow to win by putting customers at the core of your business / _cFrances Frei, Anne Morriss.
260			_aBoston, Mass. : _bHarvard Business Review Press, _cc2012.
300			_ax, 247 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. [227]-231) and index.
505	0		_aTruth number 1: you can't be good at everything -- Truth number 2: someone has to pay for it -- Truth number 3: it's not your employees' fault -- Truth number 4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
520			_aOffers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
650		0	_aCustomer relations.
650		0	_aCustomer services.
650		0	_aService industries _xManagement.
700	1		_aMorriss, Anne.
949			_cc.1 _lON-ORDER _tBook _xPRINT _p29.95
999			_a658.812 F862U _wDEWEY _c3444 _i51994001670647 _d3444 _e9/8/2023 _f6/29/2023 _g5 _lCIRCSTACKS _mLRC _n2 _p$29.95 _rY _sY _tBOOK _u8/13/2012 _xPRINT