000			02224cam a2200397 4500
001			u146515
003			SIRSI
005			20240916205612.0
008			101117s2007 cau028 000 v eng d
020			_a1885228775 (book)
020			_a9781885228772 (book)
028	0	2	_aACR674 _bCRM Learning
035			_a(Sirsi) a146515
035			_a(OCoLC)81961313
040			_aKSU _cKSU _dKSU _dTHC
050	0	0	_aHD42 _b.W53 2007
082			_a658.3145
092			_a658.3145 _bW555h
245	0	0	_aWhat to do when conflict happens _h[videorecording] / _cproduced and directed by Timothy Armstrong ; screenplay by Timothy Armstrong, David Clow ; director of photography, Chris Gosch.
260			_aCarlsbad, CA : _bCRM Learning, _cc2007.
300			_a1 videodisc (28 min. : sd., col. ; 4 3/4 in.) + _e1 CD-ROM (col. ; 4 3/4 in.) + 1 leader's guide (78 p. : ill. ; 28 cm.) + 1 participant workbook (14 p. ; 28 cm.) + 1 book (47 p. ; 23 cm.) + 10 identical reminder cards ; in one container (25 x 31 x 5 cm.).
500			_aBook: What to do when conflict happens / Eric Harvey, Steve Ventura.
520			_aPresents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.
538			_aDVD.
538			_aSystem requirements for CD-ROM: Power Point and Adobe Reader software, CD-ROM drive.
546			_aClosed captioned for the hearing impaired.
590			_aMaster: One DVD, one Participants book, and one Book.
650		0	_aConflict management.
650		0	_aAnger in the workplace.
655		0	_aVideo recordings for the hearing impaired.
700	1		_aHarvey, Eric L. _q(Eric Lee), _d1946- _tWhat to do when conflict happens.
700	1		_aVentura, Steve.
700	1		_aArmstrong, Timothy.
710	2		_aCRM Learning (Firm)
590			_aMaster: One DVD, one Participants book, and one Book.
999			_a658.3145 W555H _wDEWEY _c2612 _i51994001624529 _d2612 _e10/20/2014 _f7/5/2023 _g6 _lDISCARD _mLRC _n9 _p$995.00 _rY _sY _tDVD _u11/17/2010 _xMEDIA