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| 001 | u143275 | ||
| 003 | SIRSI | ||
| 005 | 20240916205600.0 | ||
| 008 | 090106s2009 nyua 001 0 eng | ||
| 010 | _a2008053482 | ||
| 020 |
_a0814414443 : PAP _c$34.95 |
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| 020 | _a9780814414446 | ||
| 035 | _a(Sirsi) li0814414443 | ||
| 035 | _a(OCoLC)290435740 | ||
| 037 | _bAmacom Books, 600 Ama Way, Saranac Lake, NY, USA, 12983 SAN 227-3578 | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.T477 2009 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 092 |
_a658.812 _bT454o |
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| 100 | 1 |
_aThomas, Ann, _d1951- |
|
| 245 | 1 | 0 |
_a101 activities for delivering knock your socks off service / _cPerformance Research Associates ; Ann Thomas and Jill Applegate. |
| 246 | 3 | _aOne hundred one activities for delivering knock your socks off service | |
| 260 |
_aNew York : _bAmerican Management Association, _cc2009. |
||
| 300 |
_axiv, 367 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 700 | 1 | _aApplegate, Jill. | |
| 710 | 2 | _aPerformance Research Associates. | |
| 949 |
_cc.1 _lON-ORDER _tBook _xPRINT _p34.95 |
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