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1.
Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Portfolio, 2006
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Availability: Items available for loan: Odessa College (1)Call number: 658.8343 D413S.

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2.
The handbook of marketing research : uses, misuses, and future advances / edited by Rajiv Grover, Marco Vriens. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Thousand Oaks : Sage Publications, c2006
Online resources:
Availability: Items available for loan: Odessa College (1)Call number: 658.83 H236G.

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