TY  - BOOK
AU  - Vanden Heuvel,Lee N.
ED  - ABS Consulting.
TI  - Root cause analysis handbook: a guide to efficient and effective incident investigation, third edition 
SN  - 9781931332729
AV  - TS156 .R665 2008eb
U1  - 658.5/62 22
PY  - 0000///
CY  - Brookfield, Conn.
PB  - Rothstein Associates Inc.
KW  - Total quality management
KW  - Problem solving
KW  - Industrial accidents
KW  - Investigation
KW  - Quality control
KW  - BUSINESS & ECONOMICS
KW  - Industrial Management
KW  - bisacsh
KW  - Management
KW  - Management Science
KW  - Organizational Behavior
KW  - Critical incident technique
KW  - fast
KW  - Data processing
KW  - Electronic books
N1  - Title from title screen; Includes link to CD content; Section 1. Basics of incident investigation -- section 2. Initiating investigations -- section 3. Gathering and preserving data -- section 4. Analyzing data -- section 5. Identifying root causes -- section 6. Developing recommendations -- section 7. Completing the investigation -- section 8. Selecting incidents for analysis -- section 9. Data and results trending -- section 10. Program development -- section 11. Contents of the companion CD and downloadable resources
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ER  -