Root cause analysis handbook :  a guide to efficient and effective incident investigation, third edition / 
by ABS Consulting ; Lee N. Vanden Heuvel [and others]. 
 - 3rd ed. 
 - Brookfield, Conn. :  Rothstein Associates Inc.,   
 - 1 online resource 
<br/><br/> Title from title screen.  Includes link to CD content. 
<br/><br/>Section 1. Basics of incident investigation -- section 2. Initiating investigations -- section 3. Gathering and preserving data -- section 4. Analyzing data -- section 5. Identifying root causes -- section 6. Developing recommendations -- section 7. Completing the investigation -- section 8. Selecting incidents for analysis -- section 9. Data and results trending -- section 10. Program development -- section 11. Contents of the companion CD and downloadable resources. 
<br/><br/><label>ISBN: </label>9781931332729 193133272X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Problem solving.<br/>Industrial accidents--Investigation.<br/>Quality control.<br/>BUSINESS & ECONOMICS--Industrial Management.<br/>BUSINESS & ECONOMICS--Management.<br/>BUSINESS & ECONOMICS--Management Science.<br/>BUSINESS & ECONOMICS--Organizational Behavior.<br/>Critical incident technique.<br/>Industrial accidents--Investigation.<br/>Quality control--Data processing.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>TS156  / .R665 2008eb 
<br/><br/><label>Dewey Class. No.: </label>658.5/62