TY  - BOOK
AU  - Lipp,Doug
TI  - Disney U: how Disney University develops the world's most engaged, loyal, and customer-centric employees 
SN  - 9780071808071
AV  - HF5415.5 .L5657 2013
U1  - 658.3/124 23
PY  - 2013///]
CY  - New York
PB  - McGraw-Hill Education
KW  - Disney University
KW  - fast
KW  - Walt Disney Company
KW  - Burbank, Calif
KW  - gnd
KW  - Customer relations
KW  - Management
KW  - Employee motivation
KW  - Employees
KW  - Training of
KW  - Success in business
KW  - Kundendienst
KW  - Beziehungsmarketing
KW  - Unternehmenserfolg
KW  - Arbeitsmotivation
N1  - Includes bibliographical references (pages 201-213) and index; Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard
N2  - When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years
ER  -