TY  - BOOK
AU  - Evenson,Renee
TI  - Customer service training 101: quick and easy techniques that get great results 
SN  - 9780814416419
AV  - HF5415.5 .E89 2011
U1  - 658.3/1245 22
PY  - 0000///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Customer relations
KW  - Employees
KW  - Training of
KW  - fast
N1  - Includes index
ER  -