TY - BOOK AU - LeSage,Paul AU - Dyar,Jeff T. AU - Evans,Bruce E. TI - Crew resource management: principles and practice SN - 9780763771782 AV - RA645.5 .L47 2011 U1 - 362.18068 22 PY - 0000/// CY - Sudbury, Mass. PB - Jones and Bartlett Publishers KW - Emergency medical services KW - Management KW - fast KW - Emergency Medical Services KW - organization & administration N1 - Includes bibliographical references and index; Organizational story and culture -- Creating a culture for learning -- Critical decision process -- Concepts of crew resource management -- Understanding and implementing crew resource management -- Leaders, followers, and teamwork -- Postincident analysis -- Maintaining high reliability ER -