TY  - BOOK
AU  - Goulston,Mark
TI  - Just listen: discover the secret to getting through to absolutely anyone 
SN  - 9780814414033
AV  - HF5718 .G68 2010
U1  - 650.1/3 22
PY  - 2010///]
CY  - New York
PB  - American Management Association
KW  - Business communication
KW  - Interpersonal communication
KW  - fast
KW  - Interpersonale Kommunikation
KW  - gnd
KW  - Innerbetriebliche Kommunikation
KW  - Persuasive Communication
KW  - Interpersonal Relations
KW  - Negotiating
KW  - methods
N1  - Includes index; Foreword / Keith Ferrazzi -- Acknowledgments -- section I. The secret to reaching anyone -- 1. Who's holding YOU hostage? -- The persuasion cycle -- The secret : getting through is simple -- 2. A little science : how the brain goes from "NO" to "YES" -- The three-part brain -- Amygdala hijack and the death of rational thought -- Mirror neurons -- From theory to action -- section II
N2  - The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades
ER  -