TY  - BOOK
AU  - Hsieh,Tony
TI  - Delivering happiness: a path to profits, passion, and purpose 
SN  - 9780446563048
AV  - HF5386 .H864 2010
U1  - 658.4/09 22
PY  - 2010///
CY  - New York
PB  - Business Plus
KW  - Zappos.com (Firm)
KW  - fast
KW  - Zappos.com
KW  - Success in business
KW  - Leadership
KW  - Schuheinzelhandel
KW  - gnd
KW  - Versandhandel
KW  - Kundenbindung
KW  - Beziehungsmarketing
KW  - Servicepolitik
KW  - Unternehmenskultur
KW  - Unternehmensphilosophie
KW  - USA
N1  - Includes bibliographical references and index; Introduction : Finding my way -- I. Profits : In search of profits -- You win some, you lose some -- Diversify -- II. Profits and passion : Concentrate your position -- Platform for growth: brand, culture, pipeline -- III. Profits, passion, and purpose : Taking it to the next level -- End game
N2  - Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand
ER  -