Hsieh, Tony.

Delivering happiness : a path to profits, passion, and purpose / Tony Hsieh. - 1st ed. - New York : Business Plus, 2010. - xiii, 253 pages : illustrations ; 24 cm

Includes bibliographical references and index.

Introduction : Finding my way -- I. Profits : In search of profits -- You win some, you lose some -- Diversify -- II. Profits and passion : Concentrate your position -- Platform for growth: brand, culture, pipeline -- III. Profits, passion, and purpose : Taking it to the next level -- End game.

Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.

9780446563048 0446563048 9780446585323 0446585327

2009047113

GBB049437 bnb GBB0B1483 bnb


Zappos.com (Firm)
Zappos.com (Firm)
Zappos.com.


Success in business.
Leadership.
Leadership.
Success in business.
Schuheinzelhandel.
Versandhandel.
Kundenbindung.
Beziehungsmarketing.
Servicepolitik.
Unternehmenskultur.
Unternehmensphilosophie.


USA.

HF5386 / .H864 2010

658.4/09