Customer service zone  [videorecording] / 
written and directed by Erich Toll. 
 - [Colorado?] :  EngagingTraining Workplace Learning Media,   c2007. 
 - 1 videodisc (20 min.) :  sd., col. ;  4 3/4 in. +  CD-ROM (4 3/4 in.) 
<br/><br/> Leader's guide in CD-ROM. 
<br/><br/>John Vanderpoel, editor ; Jeff Maxim, production designer.  John Vanderpoel, editor ; Jeff Maxim, production designer. 
<br/><br/>Damon Guerrasio. 
<br/><br/> Learn the key points of great customer service: W.H.A.T.  (Welcome, Hear, Accomplish, Thank). 
<br/><br/><br/>DVD. 
<br/><br/><br/>Closed-captioned. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Video recordings for the hearing impaired.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .C878 2007 DVD3284