TY  - BOOK
AU  - Thomas,Kenneth Wayne
AU  - Dexter,Denise
AU  - Mihal,Melanie
AU  - Zimmerman,Connie
AU  - Sawyer-Young,Kat
ED  - CRM Films.
ED  - CRM Learning (Firm)
TI  - Dealing with conflict
AV  - HD42 
U1  - 658.4/053 
PY  - 1992///
CY  - Carlsbad, CA
PB  - CRM Learning
KW  - Conflict management
KW  - Personnel management
KW  - Problem solving
N1  - "Screenplay and Leader's guide by Constance A. Zimmerman"--T.p., Leader's guide; Technical advisor, Kenneth Thomas ; narrator, Kat Sawyer-Young ; cinematography, Randy Sellars ; editor, Jill Nemiro ; music, Richard McCurdy ; creative director, Kirby Timmons ; supervising producer, Denise Dexter; Kenneth Thomas
N2  - How to control conflict before conflict takes control. Three scenarios dramatize five positions taken by most people during conflict: avoiding, accommodating, competing, compromising and collaborating. Supervisors, employees and others will learn skills that enable everyone to work through conflict with less dependence on superiors, resulting in a healthier and more productive work environment
ER  -