TY  - BOOK
AU  - Thomas,Ann
AU  - Applegate,Jill
ED  - Performance Research Associates.
TI  - 101 activities for delivering knock your socks off service
SN  - 0814414443 : PAP
AV  - HF5415.5 .T477 2009
U1  - 658.8/12 22
PY  - 2009///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Customer relations
KW  - Management
N1  - Includes index; Includes bibliographical references and index
ER  -