TY  - BOOK
AU  - Denove,Chris
AU  - Power,James D.
TI  - Satisfaction: how every great company listens to the voice of the customer 
SN  - 1591841097 : HRD
AV  - HF5415.335 .D46 2006
U1  - 658.8/343 22
PY  - 2006///
CY  - New York
PB  - Portfolio
KW  - Consumer satisfaction
KW  - Marketing research
KW  - Customer relations
N1  - Includes index
N2  - Two leading figures from J.D. Power and Associates explain how to improve a business through consumer satisfaction, citing the examples of market leaders while discussing how to implement customer-focused strategies
UR  - http://www.loc.gov/catdir/toc/fy0612/2005055231.html
ER  -