Denove, Chris. <br/><br/>
Satisfaction :  how every great company listens to the voice of the customer / 
Chris Denove and James D. Power IV. 
 - New York :  Portfolio,  2006. 
 - xxi, 266 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/> Two leading figures from J.D. Power and Associates explain how to improve a business through consumer satisfaction, citing the examples of market leaders while discussing how to implement customer-focused strategies. 
<br/><br/><label>ISBN: </label>1591841097 : HRD  $25.95 9781591841098 
<br/><br/><label>Source: </label> Penguin USA, C/O Penguin Putnam Attn: Order Processing 405 Murray Hill Pkwy, East Rutherford, NJ, USA, 07073-2136 SAN 282-5074 
<br/><br/><label>LCCN: </label>2005055231 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Marketing research.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .D46 2006 
<br/><br/><label>Dewey Class. No.: </label>658.8/343