Judgment on the front line : (Record no. 5626)

MARC details
000 -LEADER
fixed length control field 02245cam a2200421 a 4500
001 - CONTROL NUMBER
control field u158965
003 - CONTROL NUMBER IDENTIFIER
control field SIRSI
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240916205746.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120504s2012 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2012018023
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781591843887
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 159184388X
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)733230627
Canceled/invalid control number (OCoLC)774912597
037 ## - SOURCE OF ACQUISITION
Source of stock number/acquisition Penguin Group USA, Attn: Order Processing 405 Murray Hill Pkwy, East Rutherford, NJ, USA, 07073-2136
Note SAN 282-5074
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .D467 2012
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.3/14
Edition information 23
092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC)
Classification number 658.314
Item number D437j
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name DeRose, Chris.
245 10 - TITLE STATEMENT
Title Judgment on the front line :
Remainder of title how smart companies win by trusting their people /
Statement of responsibility, etc. Chris DeRose and Noel M. Tichy.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Portfolio/Penguin,
Date of publication, distribution, etc.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 274 pages :
Other physical details illustrations ;
Dimensions 24 cm
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (pages 257-268) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note The front line innovation factory -- Building the front line focused organization -- Starting at the top -- Teaching people to think -- Experiment to innovate on the front line -- Breaking down the hierarchy -- Investing in front line capability -- A never-ending process -- Corporate citizenship on the front line -- Conclusion.
520 ## - SUMMARY, ETC.
Summary, etc. Reveals the advantages of empowering front-line employees who deal directly with customers, citing the examples of such organizations as Zappos and the Mayo Clinic of Arizona to demonstrate how their practices have significantly improved customer serviceand loyalty.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management
General subdivision Employee participation.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organizational behavior.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Corporate culture.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Corporate culture.
Source of heading or term fast
Authority record control number or standard number (OCoLC)fst00879624
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
Source of heading or term fast
Authority record control number or standard number (OCoLC)fst00885533
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management
General subdivision Employee participation.
Source of heading or term fast
Authority record control number or standard number (OCoLC)fst01007168
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organizational behavior.
Source of heading or term fast
Authority record control number or standard number (OCoLC)fst01047801
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Tichy, Noel M.
949 ## - LOCAL PROCESSING INFORMATION (OCLC)
c c.1
l ON-ORDER
t BOOK
x PRINT
p
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
-- DEWEY
-- 51994001674391
-- 6/29/2023
-- 2
-- CIRCSTACKS
-- LRC
-- $26.95
-- Y
-- Y
-- BOOK
-- 9/30/2019
-- PRINT
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total checkouts Full call number Barcode Copy number Koha item type
    Dewey Decimal Classification     Odessa College Odessa College Stacks 09/30/2019 27.00   658.314 D437J 51994001674391 1 Books