Customer service zone (Record no. 2938)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01352cgm a2200325 4500 |
| 001 - CONTROL NUMBER | |
| control field | u148213 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SIRSI |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240916205621.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120130s2007 cou020 0 v eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Sirsi) o157011418 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)157011418 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .C878 2007 DVD3284 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) | |
| Classification number | 658.812 |
| Item number | C987t |
| 245 00 - TITLE STATEMENT | |
| Title | Customer service zone |
| Medium | [videorecording] / |
| Statement of responsibility, etc. | written and directed by Erich Toll. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [Colorado?] : |
| Name of publisher, distributor, etc. | EngagingTraining Workplace Learning Media, |
| Date of publication, distribution, etc. | c2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 videodisc (20 min.) : |
| Other physical details | sd., col. ; |
| Dimensions | 4 3/4 in. + |
| Accompanying material | CD-ROM (4 3/4 in.) |
| 500 ## - GENERAL NOTE | |
| General note | Leader's guide in CD-ROM. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE | |
| Creation/production credits note | John Vanderpoel, editor ; Jeff Maxim, production designer. |
| 511 1# - PARTICIPANT OR PERFORMER NOTE | |
| Participant or performer note | Damon Guerrasio. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Learn the key points of great customer service: W.H.A.T. (Welcome, Hear, Accomplish, Thank). |
| 538 ## - SYSTEM DETAILS NOTE | |
| System details note | DVD. |
| 546 ## - LANGUAGE NOTE | |
| Language note | Closed-captioned. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Video recordings for the hearing impaired. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Toll, Erich. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Guerrasio, Damon. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Vanderpoel, John. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Maxim, Jeff. |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | EngagingTraining Workplace Learning Media (Firm) |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| -- | DEWEY |
| -- | 51994001655002 |
| -- | 4/9/2013 |
| -- | 7/5/2023 |
| -- | 5 |
| -- | DISCARD |
| -- | LRC |
| -- | 1 |
| -- | $810.00 |
| -- | Y |
| -- | Y |
| -- | DVD |
| -- | 1/30/2012 |
| -- | MEDIA |
| -- | .STAFF. Contains 1 DVD and 1 CD-Rom in one container. |
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