Connecting across cultures : the helper's toolkit /
Hays, Pamela A.
Connecting across cultures : the helper's toolkit / Pamela A Hays. - Los Angeles : SAGE Publications, - ix, 123 pages ; 23 cm
Includes bibliographical references (pages 117-119) and index.
Diversity is unavoidable, and that's a good thing -- The starting place: knowing who you are -- Creating a new awareness: what you didn't learn in school -- The invisible boundary: how privilege affects your work and life -- But everyone I know agrees with me: the influence of family and friends -- That's not what I mean: effective, respectful communication -- Say what?: why words matter -- Making the connection: the four relationship vitals -- Keeping a connection, even when the signal is faulty -- When the golden rule isn't working: respectful conflict resolution.
"Chock-full of fun exercises, surprising tips, and real-world case examples, Pamela A. Hays' Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care and social service with the skills to develop respectful, smooth relationships with their clients and with the community at large. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Since cross-cultural relationships add a level of difficulty to all the usual relationship challenges, this book will be applicable for almost every relationship you may encounter"--
9781452217918 1452217912
2012016270
GBB373284 bnb
Multiculturalism.
Culture.
Interpersonal relations.
Culture.
Interpersonal relations.
Multiculturalism.
Multikulturelle Gesellschaft
Sozialwesen
Helfer
Zwischenmenschliche Beziehung
HM1271 / .H397 2013
305.8
Connecting across cultures : the helper's toolkit / Pamela A Hays. - Los Angeles : SAGE Publications, - ix, 123 pages ; 23 cm
Includes bibliographical references (pages 117-119) and index.
Diversity is unavoidable, and that's a good thing -- The starting place: knowing who you are -- Creating a new awareness: what you didn't learn in school -- The invisible boundary: how privilege affects your work and life -- But everyone I know agrees with me: the influence of family and friends -- That's not what I mean: effective, respectful communication -- Say what?: why words matter -- Making the connection: the four relationship vitals -- Keeping a connection, even when the signal is faulty -- When the golden rule isn't working: respectful conflict resolution.
"Chock-full of fun exercises, surprising tips, and real-world case examples, Pamela A. Hays' Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care and social service with the skills to develop respectful, smooth relationships with their clients and with the community at large. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Since cross-cultural relationships add a level of difficulty to all the usual relationship challenges, this book will be applicable for almost every relationship you may encounter"--
9781452217918 1452217912
2012016270
GBB373284 bnb
Multiculturalism.
Culture.
Interpersonal relations.
Culture.
Interpersonal relations.
Multiculturalism.
Multikulturelle Gesellschaft
Sozialwesen
Helfer
Zwischenmenschliche Beziehung
HM1271 / .H397 2013
305.8