Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees /
Lipp, Doug,
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp. - xviii, 222 pages ; 24 cm
Includes bibliographical references (pages 201-213) and index.
Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.
When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.
9780071808071 0071808078
9780071808071 52900
McGraw-Hill, Customer Service Po Box 545, Blacklick, OH, USA, 43004 SAN 200-254X
2013002473
GBB2C9030 bnb
Disney University.
Disney University.
Walt Disney Company Burbank, Calif.
Disney University.
Walt Disney Company.
Customer relations--Management.
Employee motivation.
Employees--Training of.
Success in business.
Customer relations--Management.
Employee motivation.
Employees--Training of.
Success in business.
Kundendienst
Beziehungsmarketing
Unternehmenserfolg
Arbeitsmotivation
HF5415.5 / .L5657 2013
658.3/124
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp. - xviii, 222 pages ; 24 cm
Includes bibliographical references (pages 201-213) and index.
Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.
When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.
9780071808071 0071808078
9780071808071 52900
McGraw-Hill, Customer Service Po Box 545, Blacklick, OH, USA, 43004 SAN 200-254X
2013002473
GBB2C9030 bnb
Disney University.
Disney University.
Walt Disney Company Burbank, Calif.
Disney University.
Walt Disney Company.
Customer relations--Management.
Employee motivation.
Employees--Training of.
Success in business.
Customer relations--Management.
Employee motivation.
Employees--Training of.
Success in business.
Kundendienst
Beziehungsmarketing
Unternehmenserfolg
Arbeitsmotivation
HF5415.5 / .L5657 2013
658.3/124