Customer service training 101 : quick and easy techniques that get great results /

Evenson, Renee, 1951-

Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. - 2nd ed. - New York : American Management Association, - vii, 230 pages : illustrations ; 23 cm

Includes index.

9780814416419 0814416411

2010020923


Customer services.
Customer relations.
Employees--Training of.
Customer relations.
Customer services.
Employees--Training of.

HF5415.5 / .E89 2011

658.3/1245