Dealing with conflict

Dealing with conflict [videorecording (DVD)] / CRM Films ; directed by Denise Dexter ; produced by Denise Dexter and Melanie Mihal ; written by Connie Zimmerman. Technical advisor, Kenneth Thomas ; narrator, Kat Sawyer-Young ; cinematography, Randy Sellars ; editor, Jill Nemiro ; music, Richard McCurdy ; creative director, Kirby Timmons ; supervising producer, Denise Dexter. - Carlsbad, CA : CRM Learning, c1992. - 1 videodisc (21 min.) : sd., col. with b&w sequences ; 4 3/4 in. + 1 leader's guide (10 p. ; 28 cm.)

"Screenplay and Leader's guide by Constance A. Zimmerman"--T.p., Leader's guide.

Technical advisor, Kenneth Thomas ; narrator, Kat Sawyer-Young ; cinematography, Randy Sellars ; editor, Jill Nemiro ; music, Richard McCurdy ; creative director, Kirby Timmons ; supervising producer, Denise Dexter ; Technical advisor, Kenneth Thomas ; narrator, Kat Sawyer-Young ; cinematography, Randy Sellars ; editor, Jill Nemiro ; music, Richard McCurdy ; creative director, Kirby Timmons ; supervising producer, Denise Dexter ;

Kenneth Thomas

How to control conflict before conflict takes control. Three scenarios dramatize five positions taken by most people during conflict: avoiding, accommodating, competing, compromising and collaborating. Supervisors, employees and others will learn skills that enable everyone to work through conflict with less dependence on superiors, resulting in a healthier and more productive work environment.


DVD-R.


Closed captioned for the hearing impaired.

111282 CRM Learning


Conflict management.
Personnel management.
Problem solving.

HD42

658.4/053